FIRST THING TO DO ON EVERY CALL:
1) Get customer information first.
2) Get the error there are getting if they have it. If that specific error is listed below, proceed with those
steps. If it is not, continue with next question.
3) Ask if this is their first call for support on this problem. If it is, proceed. If it is not, look up the
previous ticket to see where you need to pick up the process.
4) Ask if they can view webpages.
5) Ask if they can get email.
a) If the customer can get email but not webpages, proceed to connection section.
b) If the customer can get webpages but not email, proceed to email section.
c) If they can get both, ask them to describe the problem and proceed from there.
